At Alunta we have decided to createa a dictionary for words and important terms related to running a subcription busniess. You are now reading about “Self-service”.
Self-service provides customers with the ability to manage their own subscription settings, which can include changing or upgrading their subscription, updating payment details, or canceling their subscription. This gives customers more control and convenience, as they can make changes to their subscriptions at any time, without needing to contact customer service. Additionally, self-service can provide customers with immediate access to information and resources, such as frequently asked questions or user guides, which can help them to resolve issues or queries quickly and efficiently.
While the initial cost of implementing a self-service strategy might be high due to the need for investment in technology, training and system integration, in the long run, self-service can lead to significant cost savings. By allowing customers to handle their own transactions and inquiries, companies can reduce the workload of their customer service teams and thereby lower operational costs. Furthermore, self-service can improve customer retention, as customers who find it easy to manage their subscriptions are more likely to remain loyal, contributing to a stable revenue stream.
Check out other topics in our subscription dictionary below. We've gathered the ones we find most relevant in relation to self-service.
