If you, as a web agency, offer your clients hosting or, for example, update agreements, it can be very confusing to keep track of all the agreements. Alunta solves the problem.
Stop managing hosting agreements from a spreadsheet
If you run a web agency or another type of web business that sells websites or similar online solutions, it’s likely that your company also offers hosting services. Most web agencies provide hosting agreements to their clients, which differ slightly from web projects as they are not billed as one-off projects but instead as recurring subscriptions. With Alunta, it’s easy to set up all hosting agreements in one place, allowing you to manage your clients from a single platform, whether you have 5 or 500 hosting clients. Alunta automatically prepares invoices when a client needs to be billed for a new period. You can configure the system to handle billing and payment collection automatically. Alternatively, you can choose to have the system prepare everything for you, leaving you to simply “press the button.”
Brilliant tools for web agencies
Automated hosting billing
Web agencies often offer hosting as part of their service packages. Hosting is a recurring service that requires regular billing. A subscription management system can make this process entirely automated. Instead of manually preparing and sending invoices every month or quarter, the system can automatically generate invoices at the appropriate times. This ensures that clients are always billed on time, reducing the risk of delayed payments and improving the agency’s cash flow. Additionally, the system can handle various subscription models, such as monthly, quarterly, or annual payments, making it easier for the web agency to offer flexible payment solutions to their clients. This also simplifies the management of multiple clients with different payment cycles, making the entire process much more manageable.
Automated invoicing of update agreements
Web agencies often offer maintenance or update agreements, where they regularly update clients’ websites, perform security checks, or improve functionality as needed. These service agreements can vary in scope depending on the client’s needs, but most are regular and recurring, making them ideal for automation. By using a system that handles automated billing for these agreements, web agencies can save valuable time that can instead be dedicated to customer service and development. The system can send invoices when a new payment is due, ensuring that all clients are billed accurately for the services they receive. This reduces the risk of human error and ensures that no invoices are forgotten or incorrectly prepared.
Improved overview and reporting
A good subscription management system will also provide a clear and comprehensive overview of revenue generated from different clients and services. It can generate reports on future income based on existing subscriptions and service agreements, enabling the web agency to better plan its finances and investments. This insight can also help the agency identify which services are most popular or which clients have the potential to purchase additional services. Reporting on payment status, service agreement expiration dates, and other critical factors can also be automated, giving management a solid foundation for making informed decisions.
Improved customer satisfaction and loyalty
Another advantage of automating subscriptions and service agreements is improved customer satisfaction. When billing is automatic and error-free, customers are spared from dealing with administrative issues such as incorrect amounts or missing invoices. This creates a smoother and more professional customer experience, which can, in turn, lead to greater customer loyalty. Customers can also receive reminders about renewing their agreements, ensuring they don’t accidentally lose access to essential services like hosting or updates.
Scalability and efficient growth
Finally, a system for managing subscriptions and service agreements is highly scalable. As the web agency grows and gains more clients, it becomes much easier to manage a large customer base with automated systems rather than manual processes. Whether the agency has ten or a hundred clients, the system can scale with them, ensuring that all customers are treated with the same high level of service without adding extra administrative burdens. Overall, a system for managing subscriptions and service agreements can help web agencies streamline their business processes, improve customer service, and create a more stable revenue stream while being well-prepared for future growth.
