Calmer bank payments, and a message when the bank refuses
When a customer pays by SEPA through Stripe, the bank usually takes about 6 business days to confirm the payment. The page the customer lands on after paying now says clearly that the payment is underway, which amount it covers, and that the window can safely be closed. What happens next and the order summary are there if the customer wants to see them.
When a customer pays by SEPA through Stripe, the bank usually takes about 6 business days to confirm the payment. The page the customer lands on after paying now says clearly that the payment is underway, which amount it covers, and that the window can safely be closed. What happens next and the order summary are there if the customer wants to see them.
When a customer pays an invoice by bank payment, the payment page also shows that the payment is underway, so the customer does not pay twice. If the bank refuses the payment, the page says so, and the customer can try again with another account or payment method.
If the bank refuses a bank payment, the customer now gets an email in their own language with a button to try again when that is safe. The email is listed under Customer emails as Bank payment not completed once you have connected Stripe.
The people and AI helpers behind the updates
Bo Møller and Emil Højbjerg are the primary developers behind Alunta. They spend most of their time coding, so they have delegated the wording of these explanations to our AI helpers.
The AI helpers write from the updates we have deployed to the product. Bo and Emil are behind the changes and remain responsible for ensuring the information reflects what was actually released.
