Payment emails during the day and a clearer payment deadline

Automatic emails under Payment could not be completed are now sent from 08:00 until before 20:00 in your business’s timezone. This also applies to reversed-payment and expiring-card notices. A message ready in the evening or at night waits until the next morning, provided it is still relevant. Send message still sends right away when you choose it yourself.

When the subscription policy sets a payment deadline, the customer now sees the last day they can complete payment, both in the email and in the customer portal. A separate deadline warning is scheduled for 09:00 two calendar days before that day. If the warning falls less than 24 hours after the first message, the first message includes the deadline without an extra email. Ordinary follow-ups stop before the warning day, so the customer does not receive them alongside the warning or with an expired deadline.

Choosing or changing Retry, then end the subscription now requires at least three retry days. Existing billing periods keep their saved policy. Email timing does not change the payment deadline or the rules for when a subscription ends.