Control which emails your customers receive
You can now choose exactly which emails Alunta sends to your customers. The new page brings all customer emails together in one place, so you can toggle them on and off as needed.
You can now choose exactly which emails Alunta sends to your customers. The new page brings all customer emails together in one place, so you can toggle them on and off as needed.
The screenshots show fictitious data in the current version of Alunta. Click an image to view it full size.
What can you control?
- Tier changed - sent when a customer’s subscription changes tier. Includes the related adjustment invoice.
- New invoice - sent when a new invoice is created for the customer.
- Subscription confirmation - sent when a new subscription is created.
- Subscription ended due to payment failure - sent when a subscription is automatically ended after repeated payment failures.
- Payment could not be processed - sent when capturing a payment fails.
- Payment reminder - sent as a reminder if a payment has not been completed.
Each email can be toggled individually. Your choices apply to all customers on your Alunta account.
Emails that are always sent
A few emails are required for your customers to use the customer portal and are therefore marked as locked. You can see what they contain, but cannot disable them:
- Portal login link - sent when the customer requests a login link to the customer portal.
New mail: Tier change
When a customer’s tier changes, the customer now receives a single combined email with information about the change and the related adjustment invoice attached - instead of two separate emails.
How to get started
Go to Settings → Customer emails to view your current settings and adjust them.
Historical background - April to August 2026
Global choices determine which customer emails the team can send. Later, editing subjects, greetings, introductions, closings, and insertion fields was added so text customization could remain separate from activation. A preview shows example data; it is not a send.
Additional recipients on a customer can receive selected invoice and payment emails, while the portal login link still goes only to the customer. Required messages cannot always be disabled. See the customer communications guide (Markdown file, AI agent-friendly) for the current relationship.
The people and AI helpers behind the updates
Bo Møller and Emil Højbjerg are the primary developers behind Alunta. They spend most of their time coding, so they have delegated the wording of these explanations to our AI helpers.
The AI helpers write from the updates we have deployed to the product. Bo and Emil are behind the changes and remain responsible for ensuring the information reflects what was actually released.
