Payment reminders: Follow up on unpaid invoices and failed card payments

The new Payment reminders app brings your payment follow-up into one place. An owner or administrator turns it on under Apps & integrations, after which it gets its own item under Settings.

Every week or every other week, on Tuesdays at 10:00, Alunta refreshes a reminder list with the customers who should get a reminder. The person you choose gets an email when reminders are awaiting approval. Send to the customers you choose - the rest stay on the list. Right before sending, we check the payment again and hold back anything uncertain.

Invoice reminders. Choose recurring reminders or a flow with Reminder 1, 2 and 3. You decide which reminders need approval before they are sent. No fourth reminder is sent after the third, and invoices that are still unpaid are shown for manual follow-up. Invoice checks currently support e-conomic and invoices in DKK.

Automatic card follow-up. For DKK subscriptions on Stripe or QuickPay, Alunta can follow up on days 3 and 7 after a confirmed payment failure if the plan allows it. The email links to the subscription in the customer portal, where the customer can update their card.

Reminders are sent in your name, and you edit the texts under Customer emails in Danish and English. The emails Payment reminders use are marked there. Payment reminders do not add fees or interest and do not send cases to debt collection.

Is everything set up? If something in the setup stops reminders from being sent, for example because the reminder email is switched off, the dashboard and the Payment reminders page show what is missing and where to fix it.

Will customers get two reminders? Check whether your accounting system or payment provider sends its own reminders. Those are managed separately from Alunta.