Cancellations

A goodbye can be a good experience.

When a customer leaves, the practical details should be clear. Alunta helps you end the agreement, track the final date and keep billing in step. Your team can focus on a helpful conversation and leave the customer with a good final impression.

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An example

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A proper close

A monthly subscription with no notice period

Customer cancels: 10 November
Next renewal: 1 December

Last day of the November period already invoiced30 November

With calendar periods and an already invoiced November. Agreed notice or later paid periods can produce a different end date.

The customer leaves. The overview stays.

Cancelling should not mean piecing together dates, calculations and old messages. With the agreement and timeline together in Alunta, your team can see the terms and the subscription’s end date. Support and bookkeeping have the same information when the customer asks.

See the end date

See when the subscription ends on its timeline.

Follow the agreement

Take the notice period and existing subscription periods into account.

Keep the history

Find the customer’s agreement and previous invoices when you need them.

From agreement to action

From a cancellation to a clear answer for the customer.

Alunta brings the dates together so you can answer the question the customer is actually asking: when does my agreement end?

Find the customer’s subscription.
See the current agreement and timeline. The customer and relevant periods are in front of you.
Review the end date.
Cancel the subscription in Alunta and check its end date. The calculation takes the notice period and any periods already paid or invoiced into account.
Let the agreement run its course.
The subscription continues until its end date. Your team can follow the flow and give the customer a clear answer without doing calculations in an email thread.

Inside the product

See how an agreement ends in Alunta.

A clear overview makes the conversation easier. See the cancellation, end date and timeline together in the product.

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Good service until the final day.

Keep the agreement clear, even when the customer’s needs change.

Clear terms

Bring price, period and cancellation terms together on the customer’s agreement.

Self-service with visibility

Let customers cancel themselves in the portal and see the end date before confirming.

Personal help for special cases

Our support team can help you review a specific agreement in Danish or English.

Useful questions

Before you choose your workflow.

Does a subscription always stop immediately?

A regular cancellation usually takes effect at the end of the subscription period. A notice period or later paid or invoiced periods can move the end date further out. Alunta shows the date that applies to the subscription.

Can a customer cancel themselves?

Yes, when you have enabled self-service cancellation. The customer portal follows the subscription terms and shows the end date before the customer confirms.

Can a cancelled subscription be resumed?

Alunta supports resuming subscriptions. The available options depend on the subscription’s current state. Contact our support team if you would like help reviewing a specific agreement.