Keep the relationship
Pause the agreement instead of ending the whole relationship.
Subscription pause
A pause in the agreement. Room to come back.
Holiday, a change of season or a temporary need. Sometimes a customer needs some breathing room in the agreement. Alunta helps you pause the subscription and give the relationship a good way forward when the customer is ready again.
Alunta
An agreed winter pause
One full future month without billing
- November · regular monthly price
- DKK 500
- January · regular monthly price
- DKK 500
The agreed pause in DecemberDKK 0
Excluding VAT, with a full pause in a future December period that has not yet been invoiced. Shorter pauses follow the specific timeline.
A flexible agreement can make a stronger relationship.
The customer’s everyday life changes. A good subscription agreement needs to handle that too. A pause lets you keep the subscription and its history instead of starting over when the need returns. You have a flow to follow, and the customer feels heard.
Give the pause a date
See the pause as part of the subscription timeline.
Make room for the next chapter
Keep the agreement together when regular renewal resumes.
From agreement to action
From a temporary need to an agreement that can change.
A customer wants a pause in December. You can make the change within the existing agreement.
Talk about what the customer needs.
Find the relevant agreement and the period when the customer needs a pause. It is still the same customer and the same relationship.
Add the pause to the timeline.
Alunta shows the pause period at a price of zero. The change sits with the subscription’s other periods instead of a loose note to remember December.
Continue when the time is right.
Let the regular agreement resume after the pause. Follow the timeline and help the customer return without rebuilding the whole subscription.
Inside the product
See how a pause fits into the agreement.
A clear flow makes flexibility easier. See the pause period in Alunta and how the practical details come together.
Inside Alunta: Pause.
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Turn your phone to see more of Alunta.
More flexibility. The same clear overview.
Alunta helps you keep track of the agreement while the customer’s plans change.
For the season
Give returning customers room for an agreed period without the service.
For the customer conversation
See the pause and regular agreement together when the customer asks.
For special requests
Ask our capable personal support team for advice on a good setup.
Useful questions
Before you choose your workflow.
Is the subscription cancelled during a pause?
No. A pause is a period on the subscription timeline with a price of zero. The agreement can remain active even though the pause period is not billed.
Can I pause part of a period?
Alunta handles pauses on the timeline and the periods they divide. The specific agreement and periods already invoiced matter, so we are happy to review an example from your business.
Does the customer’s history disappear?
No. You keep the customer and agreement in Alunta and can find previous invoices and periods. That is one benefit of pausing the relationship instead of starting over.
