Start from the invoice
Find the purchase being corrected and keep the context.
Refunds and credit notes
A correction should make it easier to move on.
An agreement changes. A customer needs something returned. These things happen in a good business too. Alunta brings credits, refunds and history together, so you can take care of the practical details and keep the relationship in good shape.
Alunta
A correction · Nordlys Studio
Part of the delivery is credited
- Original purchase including VAT
- DKK 1,250
- Credited part including VAT
- DKK 312.50
Value of the delivery after the creditDKK 937.50
Illustrative calculation with 25% VAT. A credit note and a completed refund are separate steps.
Good service matters when money needs to be returned too.
A refund should feel like a small full stop. Alunta gives you one place to start: find the invoice, credit the right amount and follow the refund. The customer gets a more connected experience, and you keep the link between the original purchase and the correction.
Document the correction
Use a credit note to document the relevant credit.
Follow the money
See the refund status and keep track of what happens next.
From agreement to action
From a changed agreement to a proper close.
Imagine that part of a purchase needs to be credited. Start with the invoice rather than building a new spreadsheet.
Find the purchase.
Open the customer’s invoice and review the original agreement and payment. You have the context to hand when talking with the customer.
Put the credit in place.
Credit the relevant part through Alunta’s credit flow. The document and history help both the customer and bookkeeper understand the change.
Follow the refund.
When money needs to be sent back, you can follow the refund. The payment provider handles the money movement while Alunta keeps the overview together.
Inside the product
See where the correction fits.
An invoice, a credit and a clear history. See how Alunta brings together work that can otherwise drift between several systems.
Inside Alunta: Refunds and credit notes.
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Put things in order. Keep the relationship calm.
Good connections help complete the whole correction.
The customer can follow the process
The credit note and history give you something concrete to discuss.
Accounting keeps the context
Your selected accounting integration gives the correction a path into the books.
You can ask us
Our experienced personal support team is happy to help with cases that need an extra review.
Useful questions
Before you choose your workflow.
Is a credit note the same as a refund?
A credit note documents a credit against the sale. A refund is the money sent back. Alunta helps keep both steps and the original invoice together.
Can I credit part of the purchase?
Yes. The credit flow can be used for the relevant part of the invoice. Start with the customer’s agreement and follow both the document and any refund.
When will the customer get their money back?
It depends on the payment method and the provider’s processing. A requested refund remains pending until it is completed. You can follow its status in the flow.
