Posts from category: Straight from support
In the “Straight from support” category, we take a closer look at Alunta’s features. We explore why people contact support and the value these features bring to businesses that sell subscriptions.
In the “Straight from support” category, we take a closer look at Alunta’s features. We explore why people contact support and the value these features bring to businesses that sell subscriptions.
Posts in this category
⚡️ Product update: we have been quiet for a few months, for good reason
A lot has happened in 2026, and we have only just (slightly embarrassingly) got around to writing a product update. Here are the highlights: trial periods, discounts, Stripe (including migration), Billy, an extra payment card in the customer portal and QuickPay.
Read more: ⚡️ Product update: we have been quiet for a few months, for good reason
“Is this really you, or just some random system?”
When checkout looks like an unfamiliar system, customers start to wonder who they are actually buying from. Now you can make the checkout flow your own.
Read more: “Is this really you, or just some random system?”
“Just give him a little discount,” said support
Discounts are easy to promise, but difficult to keep track of once they have been given.
Read more: “Just give him a little discount,” said support
Free trial, and then it went wrong afterwards
Free trials are easy to offer, and surprisingly easy to get wrong.
Read more: Free trial, and then it went wrong afterwards
The invoice arrived correctly, just at the wrong time
Invoicing is not only about sending an invoice, but when it reaches the customer.
Read more: The invoice arrived correctly, just at the wrong time
When customers want to buy before you are ready to answer
Self-service is not about saving time, but letting customers buy without anything falling through the cracks.
Read more: When customers want to buy before you are ready to answer
“Could you send me the invoice again?”
When customers cannot find their invoices, they come to you instead. Give your customers a way to manage their subscriptions and download invoices themselves.
Read more: “Could you send me the invoice again?”
The thing customers never read, but always refer to
Self-service without terms is easy, until there is a disagreement about payment, commitment or responsibility. Link to your terms or show them directly in self-service.
Read more: The thing customers never read, but always refer to
“Thank you for your purchase” is rarely enough
The confirmation page is often the final click, and the most overlooked place to lose momentum and context. It can also give you a better foundation for data.
Read more: “Thank you for your purchase” is rarely enough
When something goes wrong, and still needs to be put right
Mistakes happen. How you handle them afterwards determines whether you look professional, and Alunta gives you the best conditions for doing so.
Read more: When something goes wrong, and still needs to be put right
When one customer suddenly has three subscriptions and five dates
Several subscriptions per customer sound great until invoices, periods and payments all follow different schedules.
Read more: When one customer suddenly has three subscriptions and five dates
Handle cancellations intelligently
Cancellations are rarely the problem (or: none of us likes them). It is everything that happens before and after that creates a mess.
Read more: Handle cancellations intelligently
When “just one change” moves the whole subscription
Changing a renewal interval is rarely just a click, especially when the timing and finances need to add up.
Read more: When “just one change” moves the whole subscription
When a small price change becomes a big problem
Price changes, temporary or permanent, seem simple. But things often go wrong when periods, invoices and expectations do not line up.
Read more: When a small price change becomes a big problem
When customers click pause, but the finances fall apart
Pausing subscriptions is rarely that simple
Read more: When customers click pause, but the finances fall apart